bjaee Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how bjaee collects, stores, and protects your information.
This privacy policy ("Policy") applies to every member who uses the bjaee platform. By using our services, you are considered to have agreed to the terms of this policy. If you have any questions, please contact our support team.
Introduction and Purpose
bjaee operates as a safe and reliable online betting platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our highest responsibilities. This policy will inform you about what types of information we collect, why we collect it, how we use it, and under what circumstances it may be shared with third parties.
This privacy policy is an integral part of our Terms and Conditions. You fall under this policy when you visit our website bjaee.cam or when you create an account. We reserve the right to amend this policy at any time — if any significant changes are made, we will notify you via your registered email.
What Information We Collect
The following information may be collected during account registration and use of services on the bjaee platform:
- Identity Information: Full name, date of birth, email address, and other details provided at registration.
- Identity Verification Information: National ID card or passport details — as part of our age verification and KYC process.
- Financial Information: Mobile numbers and reference numbers for bKash, Nagad, Rocket, or Upay transactions — for processing deposits and withdrawals.
- Technical Information: IP address, browser type, device information, cookie data, and session logs.
- Gaming Activity Information: Betting history, gameplay data, login times, and wager amounts.
- Communication Information: Details of messages and requests submitted via live chat or email.
Purpose of Data Collection
We use the information we collect only for the following legitimate purposes:
- To complete account registration and identity verification.
- To ensure deposit and withdrawal transactions are processed.
- To manage bonuses, promotions, and rewards.
- To prevent fraud, money laundering, and unauthorized access.
- To enforce the 21+ age limit and implement responsible gaming policies.
- To provide customer service and resolve complaints.
- To maintain platform security and make technical improvements.
- To send relevant promotional communications with your consent.
Data Protection Methods
bjaee uses industry-standard security technology to protect your privacy:
- SSL Encryption: Our entire platform is secured with SSL/TLS encryption, keeping your data transmission safe.
- Firewall and Anti-Fraud System: Automated monitoring systems instantly detect suspicious activity.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Access Controls: Only authorized staff can access your information for specific required purposes.
- Regular Security Reviews: Our systems undergo regular security audits.
Sharing Information with Third Parties
bjaee never sells your personal information. Information may be shared with third parties only in the limited circumstances described in the table below:
| Third-Party Category | Purpose of Sharing | Type of Information |
|---|---|---|
| Payment Processors (bKash, Nagad, Rocket, Upay) | To complete deposit and withdrawal transactions | Mobile number, transaction amount |
| Identity Verification Services | For KYC and age verification | ID document details |
| Technology and Infrastructure Partners | Platform operation and maintenance | Technical and session data |
| Law Enforcement Authorities | To meet legal obligations — only upon a court order | As required by the authority |
Your information is not shared with third parties for any reason other than those listed above. Information is never sold or transferred for marketing or advertising purposes.
Cookie Policy
The bjaee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our platform function more effectively.
The types of cookies we use:
- Essential Cookies: For login sessions and security — these cannot be disabled.
- Functionality Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand how the platform is used — with your consent.
You can disable analytics cookies at any time through your browser settings. However, disabling essential cookies may affect some platform functionality.
Data Retention Period
We retain your information only for as long as necessary:
- Account information: For as long as the account is active and for a defined period after closure as required by law.
- Financial transaction records: For the period required under anti-money laundering regulations.
- Technical logs: Typically retained for up to 90 days.
- Communication records: Until the possibility of a dispute no longer exists.
After the defined retention period, information is securely deleted or anonymized.
Your Rights
As a member of the bjaee platform, you have the following rights over your own information:
Right to Access
You can request at any time to know what information we hold about you.
Right to Correction
If any of your information is incorrect, contact our support to have it corrected.
Right to Deletion
You may request the deletion of information that is not subject to legal obligations.
Right to Object to Processing
You may object to marketing communications or any other unnecessary processing.
Right to Data Portability
You may request your information from us in a commonly used format.
Right to Withdraw Consent
You may withdraw consent at any time for processing of information provided on a consent basis.
Protection of Minors
bjaee strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor. Age verification is mandatory during the registration process.
If we suspect that a minor has created an account, we will immediately close that account and securely delete the associated information.
Data Breach Procedure
In the event of a data security breach, we will take the following steps:
- Quickly identify and contain the incident.
- Notify affected users by email as soon as possible.
- Investigate the cause of the breach and take preventive measures.
- Notify the relevant authorities where applicable.
Policy Changes and Updates
bjaee may amend or update this privacy policy at any time. For any significant changes:
- The updated policy will be published on this page and the "Last Updated" date will change.
- For significant changes, a notification will be sent to your registered email.
- Continuing to use the platform after an update means you are considered to have accepted the revised policy.
If you do not agree with the policy changes, contact our support to close your account. All pending withdrawals will be processed before the account is closed.
This policy and our Terms and Conditions together form the complete legal basis for the relationship between you and bjaee. It is recommended that both documents be read together.
Related Documents
Please read the pages below for a full understanding of your rights and responsibilities:
- Terms and Conditions — Full terms of service use
- Responsible Gaming — Safe gaming guidelines
- About Us — Details about bjaee
- FAQ — Answers to common questions
Contact and Complaints
If you have any questions, requests, or complaints about this privacy policy, please contact us. Our data protection team will process your request as quickly as possible.
Data Request Process
When submitting a request to view, correct, or delete information, please include the following details:
- Your registered email address
- Type of request (view / correct / delete)
- Detailed description of the request
Additional information may be requested for identity verification.