Someone I know is struggling with a betting problem — what can I do?

Stay by their side and speak openly with them. The bjaee support team can also guide family members. Email support@bjaee.cam or reach out via live chat — we will help with complete confidentiality.

Safe and Responsible Betting

Our commitment to responsible gaming at bjaee

We believe that enjoyable gaming should always be safe and within limits — your protection is our top priority.

Why is responsible gaming important?

Online betting is a form of entertainment, but it stays enjoyable only when you remain aware of your financial limits and mental wellbeing. bjaee always wants you to play with enjoyment — not with anxiety. Following responsible gaming principles keeps betting a positive experience and prevents any negative impact on your family or financial life.

bjaee is committed to creating a transparent and safe environment for players in Bangladesh. Our responsible gaming tools help you maintain full control over your play — from setting deposit limits to complete self-exclusion.

Remember, betting can never be a reliable source of income. It is for entertainment only — always play with money that, if lost, will cause no problem in your daily life.

For ages 21 and above only. The minimum age to open an account and bet at bjaee is 21. We do not allow anyone under 21 to create an account or play.

Our protection tools and commitments

Self-Exclusion

You can choose to exclude yourself from betting for a set period or permanently. Once self-exclusion is activated, access to your account will be completely blocked.

Deposit Limit Setting

Set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set, no deposits beyond it are possible, which helps you maintain financial control.

Time-Out Feature

Take a break for a set period — from 24 hours up to several weeks. During a time-out you will not be able to log in or place any bets.

Real-Time Tracking

View your full betting history, deposits, and withdrawals at any time. Transparent tracking keeps you aware of your spending.

Alert Notifications

bjaee will automatically alert you when you are approaching a set limit — so you can make a timely decision.

24/7 Bangla Support

Our Bengali-speaking support team is always ready to help with any issue. Contact us via live chat — they will help you take the right steps.

Recognise the signs of a problem

If any of the following signs apply to you, use the responsible gaming tools or contact support:

You are placing increasingly larger bets to try to recover lost money
You are trying to stop betting but cannot
You are borrowing money from family or friends to bet
You are lying about or hiding your betting
You feel restless or irritable when you are not betting
You are prioritising betting over work, family, or personal life
You are falling into financial pressure or debt because of betting

Core principles of safe betting

Following these simple rules will keep betting an enjoyable experience at all times:

Only bet money that, if lost, will not affect your household
Set your daily betting budget in advance and stick to it
See betting as entertainment, not as a way to earn money
Avoid betting when you are drinking or under mental stress
Take regular breaks and spend time with your family
Avoid the temptation to place large bets out of frustration after a loss

How to activate protection tools

All responsible gaming tools are available in the Account Settings menu once you log in to your account.

Log In

Go to Settings

Open the "Account Settings" or "Responsible Gaming" menu — you will find all the tools together there.

Set a Limit or Break

Select whichever you need: deposit limit, loss limit, session time limit, or time-out.

Confirm

Confirm the change. Most limits take effect immediately and cannot be increased before a cooldown period has passed.

If you have trouble activating a tool, contact our 24/7 live chat for help.

21+ Age Verification Policy

bjaee is a platform for those aged 21 and above only. Age verification is mandatory during our registration process. We confirm each user's age through their National ID (NID) or other government-issued documents.

If an underage person attempts to access bjaee on your device, please notify our support team immediately. We encourage parents and guardians to use parental control software on their devices.

Contact us for help

If you feel that betting is affecting your life, get help today. Our Bengali-speaking team is always ready.

24/7 live chat support — visit the site and start a chat

Email: [email protected]

Available 7 days a week, 24 hours a day

Responsible Gaming FAQs

Yes, you can choose permanent self-exclusion. In that case your account will be closed forever and you will no longer be able to log in. There is no way to withdraw a permanent closure request. Exclusion can also be taken for a set period (7 days, 30 days, 6 months).

Lowering a deposit limit takes effect immediately. However, a cooldown period applies when increasing a limit, so that you do not make a hasty decision. This measure is designed to protect your finances.

A time-out is a temporary break (usually 24 hours to a few weeks). Once the period ends, the account is automatically reactivated. Self-exclusion is longer-term and stricter — it can range from several months to permanent, and cannot be cancelled before the period ends.

Stay by their side and speak openly with them. The bjaee support team can also guide family members. Email [email protected] or reach out via live chat — we will help with complete confidentiality.

Yes, betting addiction is a recognised mental health condition. It can have serious effects on a person's financial, family, and mental life. With the right support, however, it is possible to recover. The first step is acknowledging the problem and seeking help.

Online betting is only for those aged 21 and above. Age verification is mandatory to protect the mental and financial wellbeing of minors. bjaee follows a strict identity verification process so that no underage person can open an account.

Setting a loss limit means you cannot lose more than a set amount within a given period (daily/weekly/monthly). Once the limit is reached, no further bets can be placed for that period. This protects you from major financial losses.

Any eligible balance in your account can be withdrawn before self-exclusion is activated. Please contact our support team before starting the process so that your balance is settled correctly.

Start betting safely — today

Set your limits, play responsibly, and enjoy the exciting games at bjaee.

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