bjaee Terms and Conditions
Please read all terms and conditions carefully before using this platform — to ensure complete clarity about your rights and responsibilities.
Introduction and Overview
bjaee is a safe and reliable online betting and casino platform for players in Bangladesh. These terms and conditions ("Terms") apply to the use of the bjaee platform and all services connected to it. This document describes in detail the conditions of our services, your rights, and the responsibilities of both parties.
bjaee always believes in the principles of transparency and fairness. Our terms and conditions have been formulated so that every player has the opportunity to play in a fair and safe environment. We are committed to responsible gambling, and participation by those under 21 years of age is strictly prohibited.
Definitions and Interpretation
The following terms used in these terms and conditions have the meanings set out below:
- "Platform" — The bjaee website and all related digital services.
- "User" or "You" — Any person who has registered on the bjaee platform or is using its services.
- "Account" — The user's registered profile through which the platform's services can be accessed.
- "Bonus" — Any promotional funds, free spins, or other incentives offered by bjaee.
- "Bet" — A wager placed on any game or sports event from the user's account.
- "Wagering Requirement" — The amount of betting that must be completed before bonus funds become eligible for withdrawal.
- "KYC" — Know Your Customer — the identity verification process.
Eligibility and Registration
2.1 Age Requirement
You must be 21 years of age or older to use the bjaee platform. We take a strict stance against participation by minors. If it is proven that a user is underage, their account will be closed immediately and all transactions will be considered void.
2.2 Single Account Policy
Each individual may create only one account. Creating multiple accounts under the same person's name is strictly prohibited. In the event of a violation of this rule, all accounts may be permanently closed and all balances may be forfeited.
2.3 Providing Accurate Information
You must provide accurate and complete personal information at the time of registration. Providing false or misleading information may result in account closure. If you need to update your information, please contact the support team.
Account Security and Identity Verification
3.1 Password and Access
It is your responsibility to keep your account password and login details secure. You are responsible for all activity that occurs on your account. If you suspect that your account is being used without authorization, please notify our support team immediately.
3.2 KYC Verification
bjaee reserves the right to verify your identity at any time. At the time of withdrawal or in cases of suspicious activity, we may request the following documents:
- Copy of national identity card or passport
- Address verification document (utility bill or bank statement)
- Proof of ownership of payment method
Withdrawals may be held until verification is complete.
Deposit and Withdrawal Rules
4.1 Deposit Rules
The following terms and conditions apply to deposits on the bjaee platform:
| Item | Description |
|---|---|
| Minimum Deposit Amount | ৳200 (all methods) |
| Accepted Payment Methods | bKash, Nagad, Rocket, Upay |
| Deposit Currency | Bangladeshi Taka (BDT / ৳) |
| Deposit Processing | Instant or within a short time |
If the information provided at the time of deposit is not correct, the transaction may be cancelled. If a deposit does not go through due to a technical issue, please contact support immediately.
4.2 Withdrawal Rules
| Item | Description |
|---|---|
| Minimum Withdrawal Amount | ৳800 (all methods) |
| Withdrawal Time | Within 15 minutes to 2 hours |
| Withdrawal Method | bKash, Nagad, Rocket, Upay |
When requesting a withdrawal, your account must have a sufficient verified balance. bjaee reserves the right to delay a withdrawal or request additional verification for any reason — particularly for large amounts.
Bonus and Promotion Terms
5.1 Welcome Bonus
The bjaee welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳15,000. To receive this bonus, the following terms and conditions must be followed:
- The first deposit must be completed before claiming the bonus.
- The wagering requirement is 25 times the bonus amount.
- Bonus funds cannot be withdrawn before the wagering requirement is met.
- The conditions must be met before the bonus expires.
- Bets placed on certain games may count at a different rate toward the wagering requirement.
5.2 Other Promotions
bjaee offers special promotions, tournament bonuses, and reload offers from time to time. Each promotion has its own terms and conditions which are published with the offer. General bonus terms and conditions apply to all promotions unless stated otherwise.
Betting and Gaming Rules
6.1 General Betting Rules
All betting and gaming activity on the bjaee platform is governed by the following general rules:
- Once a bet is confirmed, it cannot be changed or cancelled.
- If any game or bet remains incomplete due to a technical error, bjaee will investigate and make a decision.
- Game results are determined by an independent random number generator (RNG).
- bjaee is not responsible for any losses caused by network issues.
6.2 Sports Betting Rules
Market-specific rules apply to betting on cricket, football, and other sports. If a match is cancelled or postponed, bets will be settled according to the applicable market rules. Rules applicable to all international sporting events, including BPL, IPL, T20, and ICC tournaments, are published separately.
6.3 Prohibited Activities
The following activities are strictly prohibited on the bjaee platform:
- Placing bets automatically using software or bots.
- Attempting to meet bonus conditions by placing opposing bets on the same event.
- Using another user's account.
- Using fraudulent payment methods.
- Exploiting any vulnerability or technical error in the platform to gain an unfair advantage.
VIP Program and Cashback
bjaee's VIP program is divided into three tiers. Weekly cashback is provided on regular play at each tier:
- Bronze Tier — Up to 0.3% cashback per week.
- Silver Tier — Up to 0.5% cashback per week.
- Gold Tier — Up to 0.8% cashback per week.
VIP tier upgrades depend on regular activity on the platform and play history. bjaee reserves the right to grant or change VIP membership at its own discretion. VIP cashback is paid every Monday and may have its own wagering conditions.
Responsible Gaming and Self-Exclusion
bjaee is very mindful of responsible gambling. We care deeply about the wellbeing and peace of mind of our users. Detailed information on this topic is available on our responsible gaming page.
8.1 Deposit Limits
Users can set their daily, weekly, or monthly deposit limits. Increasing these limits takes effect after a waiting period, but decreasing them takes effect immediately.
8.2 Self-Exclusion
If you feel that gambling is having a negative impact on your life, you can request self-exclusion through our support. Once self-exclusion is activated, it cannot be cancelled before the set period ends. No promotional communications will be sent during a self-exclusion period.
Privacy and Data Protection
bjaee gives the highest priority to protecting your personal information. Our full privacy policy is available on the privacy policy page. The key points are:
- Your data is protected by SSL encryption.
- We never sell your personal information to third parties.
- Data is used only for service improvement and ensuring security.
- Information may be provided to the relevant authorities when legally required.
Account Closure and Termination
10.1 Closure at User's Request
Any user may request closure of their account at any time. Before making the request, all valid balances in the account should be withdrawn.
10.2 Closure by bjaee
bjaee may temporarily or permanently close an account for any of the following reasons:
- Violation of these terms and conditions.
- Suspicion of fraud or bonus abuse.
- Proof of being underage.
- Suspicion of money laundering.
- Extended period of inactivity.
In the case of permanent closure, bjaee is not obliged to explain the reason, but a return of the valid balance will be attempted unless forfeiture applies due to a rule violation.
Limitation of Liability
bjaee bears no responsibility in the following cases:
- If a game or bet remains incomplete due to an internet connection interruption.
- If a transaction is delayed due to a fault with a third-party payment service.
- If account information is leaked due to the user's own negligence.
- If the service is temporarily unavailable due to unexpected system maintenance.
In any circumstances, bjaee's maximum liability will be limited to the amount of the transaction in question.
Dispute Resolution
For any dispute or complaint, please contact our support team first. The support team will provide an initial response within 72 hours. If the issue is not resolved through support, you may escalate it to the management level.
In the event of a dispute, bjaee's recorded data and logs will be considered as final evidence. All dispute resolution processes will be conducted on the basis of fairness and transparency.
Changes to Terms and Conditions
bjaee reserves the right to modify these terms and conditions at any time. For significant changes, we will notify users via email or through the platform. Continued use of the platform after any changes will be considered as your agreement to the new terms and conditions.
Contact and Support
If you have any questions or need clarification about these terms and conditions, please contact us through our 24/7 live chat support. Our support team is always ready to assist in Bengali.
Email: [email protected]
More details can be found on our bjaee Casino page. All communication can be conducted in Bengali.